Validata Terms of Use

1. The agreement

These Terms of Use are a contract between you and RedOrange Innovations Inc., a California corporation ("Validata," "we," "us"), covering your use of the Validata survey platform at validata.so and its subdomains (including app.validata.so), the API, and surveys served from those domains (the "service").

By creating an account or using the service you accept these terms. If you use Validata on behalf of a company, you confirm you have authority to bind it, and "you" means that company.

Respondents: if you are answering a survey (not running one), sections 9 and 10 apply to you; the rest of these terms bind the survey creator. How respondent data is handled is described in the Privacy Policy.

Our contact for anything in these terms (questions, notices, disputes, abuse reports) is hello@validata.so. Email is our official notice channel and it is answered by a human.

2. The service

Validata lets you build surveys (manually or with AI assistance), publish them at a shareable link, collect responses, and analyze results, including AI-generated analysis reports. Your plan's features and limits are shown on our pricing page. We add, change, and remove features as the product evolves; we will not materially degrade the core paid service you bought mid-term without notice and a remedy (section 14).

3. Your account

• You must provide accurate information and keep your login credentials secret. You are responsible for activity under your account. Two-factor authentication is available and we recommend enabling it.
• You must be at least 16 years old and legally able to enter a contract (or have a parent or guardian's consent where your law requires it).
• Sign-in with Google is available; your use of Google sign-in is also subject to Google's terms.
• One person or entity may not create multiple accounts to evade plan limits or bans.

4. Workspaces and teams

Surveys live in workspaces. Workspace owners control membership and can invite others by email; members can access workspace surveys and data according to their role. The workspace owner is responsible for who they admit. Inviting someone gives that person access to the workspace's surveys and collected responses.

Your plan belongs to your account, not to each workspace. The first workspace you create when you sign up holds your plan, your AI credit balance, your seats, and your response allowance. Any further workspaces you create organize your surveys and share those same allowances. Creating more workspaces does not add seats, responses, or credits.

5. Plans, billing, and AI credits

Plans. Validata offers three plans: Free, Validata+ (paid), and Enterprise (a custom plan agreed in writing with us). Current prices, seats, response allowances, storage, and credits for each plan are shown on our pricing page, which is part of these terms.

Limits. Plan limits (seats, responses, storage, and credits) apply to your account as a whole, across all of its workspaces (section 4), and are enforced automatically.

The Free plan. The Free plan includes a one-time grant of AI credits when you create your account. It does not refresh monthly. When those credits are spent, AI features stop until you upgrade to a paid plan or purchase credits. The Free plan is offered as-is and we may change its limits for new signups at any time.

Validata+. Validata+ adds a monthly grant of AI credits to your account's credit balance each billing cycle while your subscription is active, plus the higher limits shown on the pricing page. Additional credits may be offered for purchase.

Enterprise. Enterprise terms, limits, and pricing are set in a written agreement with us; where that agreement differs from these terms, the agreement governs for that account.

Credits are not money. Credits have no cash value, are non-transferable, cannot be redeemed or refunded, and expire when your account closes or is terminated. Unused credits remain in your balance while your plan is active. When your balance is exhausted, AI features may refuse to run until the next grant or a top-up.

Payment and renewal. Paid plans are billed through Stripe (see the Privacy Policy; we never store card numbers). Subscriptions renew automatically each billing period until cancelled. You can cancel at any time in your account settings. Cancelling stops renewal, and your paid features run to the end of the period you already paid for.

Refunds. Fees are non-refundable, except the pro-rata refund in section 14 (if we discontinue the paid service) and wherever the law requires a refund.

Price changes. We can change prices with at least 30 days' notice, effective from your next billing period. If you do not agree, cancel before renewal.

Taxes. Prices exclude taxes. Where we are required to collect tax (such as sales tax or VAT), it is added at checkout; you are responsible for any taxes we are not required to collect.

6. Your content and your surveys

You own your content. Surveys you build, files you upload, and responses you collect are yours. We claim no ownership.

License to us. You grant us the license we need to run the service: to host, store, process, transmit, display, and back up your content, including processing it through AI providers when you use AI features. This license exists solely to provide the service and ends when your content is deleted (subject to the deletion timelines in the Privacy Policy). We do not use your content to train AI models (see the Privacy Policy).

You are the data controller for your respondents. You decide what your survey asks and what happens to the answers. You are responsible for having a lawful basis to collect them, for your own privacy notice where required, for honoring respondents' rights requests, for parental consent where you survey minors, and for configuring the survey tools appropriately (cookie consent banner, anonymization, password protection, response limits). We process respondent data on your instructions as your processor.

Data processing terms. For survey response data, we commit to: processing only on your documented instructions (your survey configuration and use of the product are those instructions); keeping it confidential; the security measures described in the Privacy Policy; engaging subprocessors only under equivalent obligations (the current list is in the Privacy Policy); assisting you with data subject requests; notifying you of personal data breaches affecting your surveys as the law requires; and deleting response data per the deletion flows in the Privacy Policy. Customers who need a standalone, signable Data Processing Agreement can request one at hello@validata.so.

Prohibited data. You may not use Validata to collect payment card numbers, passwords or other credentials, or government identification numbers (such as Social Security numbers). These are banned outright. The platform is not built to safeguard them at the standard they require.

Special-category data. Data requiring special legal protection (health, genetic or biometric data, race or ethnicity, political opinions, religious beliefs, sexual orientation) may be collected only if you have verified you meet every legal requirement that applies to it (such as explicit consent under the GDPR). You carry that compliance burden entirely. AI analysis may be limited or run in a restricted mode for surveys in sensitive domains such as healthcare.

7. AI features

What they do. AI can draft and edit surveys through chat and generate analysis reports from your collected responses. Your prompts and relevant survey content are processed by third-party AI model providers; when you run analysis, your survey's responses are processed to produce the report. Details, including the 90-day debugging retention and our no-training commitment, are in the Privacy Policy.

Check the output. AI output can be wrong, incomplete, or biased. It is not professional advice (legal, medical, financial, or otherwise). Review AI-generated surveys before publishing and AI analysis before acting on it. You are responsible for what you publish and for decisions you make from AI analysis.

Fair use. AI features are metered by credits (section 5) and protected by rate limits. Automated bulk extraction of AI output, and use of the AI features to build a competing dataset or model, are not permitted.

Availability. AI features depend on third-party providers and may be changed, rate-limited, or temporarily unavailable independent of the rest of the service.

8. Acceptable use

You may not use Validata to:

• break the law, or collect data unlawfully (including surveying people without a lawful basis, or targeting children without required parental consent);
• send spam. Survey email invitations may be sent only to people you have a lawful right to contact. Bought lists and unsolicited bulk email are prohibited and are grounds for immediate suspension;
• phish, impersonate, or deceive, including surveys that imitate another organization's branding to harvest credentials or personal data;
• distribute malware or harmful content, or host content that is illegal, or that harasses, defames, or incites violence;
• collect the data banned in section 6 (card numbers, credentials, government IDs);
• probe, overload, or circumvent the service's security or limits (rate limits, plan limits, CAPTCHA, duplicate prevention), scrape other users' data, or access other tenants' data;
• resell or white-label the service without a written agreement signed by us;
• infringe others' intellectual property or privacy rights.

We may remove content or suspend surveys that violate this section. Where practical we will notify you and give you a chance to fix the issue first; for spam, phishing, malware, or legal risk we act immediately.

9. Respondents

If you answer a survey on Validata: you agree not to abuse the survey (no automated or bulk submissions, no attempts to breach the platform). Your answers go to the survey creator, who controls them (Privacy Policy, section 3). Surveys are built by our customers, not by us. We do not vet survey content, and a survey is not endorsed by us. Report abusive surveys to hello@validata.so.

10. Intellectual property

The Validata platform (software, design, branding, documentation) is ours or our licensors' and is protected by intellectual property law. We grant you a non-exclusive, non-transferable right to use it while these terms are in force. Do not copy, modify, or reverse-engineer the platform except where law permits. If you send us feedback or suggestions, we may use them without obligation to you.

11. Third-party services

The service integrates third-party services (such as Stripe for payments, Google for optional sign-in, and the providers listed in the Privacy Policy). Their services are governed by their own terms. We are not responsible for third-party services we do not control. This does not limit our data-processing commitments in section 6.

12. Beta and experimental features

Features labeled beta, preview, or coming soon are provided as-is, may change or disappear without notice, and may be excluded from support commitments. Beta labels appear in the product itself where they apply.

13. Availability

We work to keep Validata available but do not promise uninterrupted service. Maintenance, third-party outages, and incidents happen. No SLA is offered on current plans. You are responsible for exporting your data before closing your account.

14. Changes to and discontinuation of the service

We improve the service continuously and may change it over time. If we discontinue the service or a material paid feature, we will give paid customers at least 30 days' notice and a pro-rata refund of prepaid, unused fees.

15. Suspension and termination

By you. You can stop using Validata at any time and delete your account in settings. Deletion follows the Privacy Policy: your account is deactivated immediately, any active paid subscription is cancelled with Stripe, and after a 30-day grace period the account and, by cascade, its workspaces, surveys, and collected responses are permanently erased. During the grace period you can email hello@validata.so to restore the account. Deletion does not by itself refund the current billing period (section 5).

By us. We may suspend or terminate your account for material breach of these terms, with notice and a chance to cure where the breach is curable, and immediately for spam, phishing, malware, non-payment after notice, or legal necessity. Where lawful and practical, we will provide a window to export your data.

Survival. Sections that by their nature survive termination survive, including payment obligations, your content responsibilities, intellectual property, disclaimers, limitation of liability, indemnity, and dispute resolution.

16. Disclaimers

The service is provided "as is" and "as available." To the maximum extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be error-free or uninterrupted, that AI output will be accurate (section 7), or that survey results will achieve any particular outcome. Some jurisdictions do not allow certain disclaimers for consumers; nothing in these terms limits rights that mandatory consumer law gives you.

17. Limitation of liability

To the maximum extent the law allows:

(a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if advised such damages were possible; and

(b) our total aggregate liability arising out of or relating to these terms and the service is capped at the greater of (i) the amounts you paid us in the 12 months before the event giving rise to the claim, or (ii) one hundred US dollars (US$100).

Nothing in these terms limits liability that cannot legally be limited, including fraud, willful misconduct, or death or personal injury caused by negligence, and nothing limits your responsibility to pay fees you owe.

18. Indemnity

If a third party brings a claim against us because of your content, your surveys, your breach of these terms, or your violation of a respondent's rights (including data-protection claims arising from surveys you ran), you will defend and indemnify us against that claim, provided we notify you promptly and let you control the defense with our reasonable cooperation. This reflects how the platform works: you control what your surveys collect, so claims arising from that collection are yours.

19. Governing law and dispute resolution

Governing law. These terms, and any dispute arising out of them or the service, are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the arbitration agreement below.

Talk to us first. Before filing any claim, you agree to email hello@validata.so with a description of the dispute and give us 30 days to resolve it informally. Most problems get fixed here, faster and cheaper than any of what follows. We will do the same before filing a claim against you.

Binding arbitration. If we cannot resolve it informally, any dispute between you and RedOrange Innovations Inc. arising out of these terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (for individuals) or Commercial Arbitration Rules (for businesses). One arbitrator; proceedings in English; hearings by videoconference or, if an in-person hearing is required, in San Francisco, California, or, for consumers, in the county where you live, as the AAA rules provide. The arbitrator's decision is final and can be entered as a judgment in any court with jurisdiction. Each side bears fees as the AAA rules allocate them; for individual consumers, we will not seek our attorneys' fees unless the arbitrator finds the claim frivolous.

Carve-outs. Either party may instead (a) bring an individual claim in small claims court, or (b) seek injunctive relief in court to stop unauthorized use or abuse of the service or infringement of intellectual property rights.

Class action waiver. Disputes are resolved one at a time. Both parties waive the right to participate in a class action, class arbitration, or any other representative proceeding. If this waiver is found unenforceable for a given dispute, the entire arbitration agreement (but not the rest of section 19) does not apply to that dispute.

Jury waiver. For anything that ends up in court despite the above, both parties waive trial by jury.

Venue for court proceedings. Court proceedings permitted by this section (other than small claims, which belong in your local small claims court) must be brought in the state or federal courts located in California, and both parties consent to personal jurisdiction there, except where mandatory consumer law gives you the right to sue where you live.

Your right to opt out of arbitration. You can reject the arbitration agreement and class action waiver, with no effect on anything else in these terms or on your service, by emailing hello@validata.so within 30 days of first accepting these terms, with your account email and a statement that you opt out of arbitration.

20. Changes to these terms

We may update these terms. For material changes we will give account holders at least 30 days' notice by email or in-app notice. If you do not agree, cancel before the change takes effect; continued use after the effective date is acceptance. The current version is always available on our website, and prior versions are available on request at hello@validata.so.

21. General

If a clause is unenforceable, the rest stands. Failure to enforce is not waiver. You may not assign these terms without our consent; we may assign them in a merger, acquisition, or asset sale (your protections travel with them). Neither party is liable for delay or failure caused by events beyond its reasonable control. You may not use the service in violation of US export controls or sanctions. These terms, the Privacy Policy, and the pricing page are the entire agreement about the service and supersede prior discussions.

Notices. Notices to us go to hello@validata.so; notices to you go to your account email. Email is our official notice channel in both directions.

RedOrange Innovations Inc., a California corporation

hello@validata.so